ARK Troubleshooting & Known Issues
Overview
This page provides troubleshooting information for issues you may encounter while using the Aria Research Kit (ARK).
It covers:
Further resources
- Glasses Manual
- Information about LED States, button configuration, how to factory reset and power cycle your device.
- MPS Troubleshooting and Error Codes
- For MPS CLI.
- Client SDK & CLI Troubleshooting & Known Issues
If you need further support, have feedback or feature requests, go to our Support page.
Device and Recording Issues
I can't start recording
Check that the privacy switch is not engaged. The switch should be pushed forward (towards the lenses of your device) for recording to be possible.
Where's my recording?
It is possible you may have accidentally discarded your recording. Do not use the privacy switch to stop recording, as it prevents recording and deletes any current recording.
Stop recording does not work/ has a long delay
The longer a device records for, the longer it takes for a recording to stop. This is because the larger the VRS file, the longer it takes a recording to finish indexing.
Recording has not fully stopped until the Recording LEDs have turned off