Aria Gen 1 Support

Aria Gen 1 Documentation

This support page is for Aria Gen 1 only. For Aria Gen 2 support, visit the Aria Gen 2 Documentation.

Overview

This page provides links to various troubleshooting pages, as well as how to request support or report an issue.

Troubleshooting pages

• Data Utilities Troubleshooting
• Aria Glasses Quickstart Guide
• Aria Research Kit Troubleshooting
• Client SDK and CLI Troubleshooting
• Machine Perception Services (MPS) Troubleshooting

How do I get support/report issues?

We encourage you to post issues, feedback and feature requests to GitHub, so that they can be tracked.

• Project Aria Tools Issues - recommended for:
  • Project Aria Tools issues
  • OSI and ARK issues whenever they don't have a standalone GitHub repository (such as most open datasets, the Client SDK or MPS CLI)
• EgoBlur Issues - recommended for issues about EgoBlur open models
• Hot3D Issues - recommended for issues about the HOT3D open dataset

If you are a Research Partner with access to the Aria Research Kit there are several other support options available, although GitHub is ideal for bug reports and feature requests.

• Post to Project Aria Discord - best for discussion, feedback or user support
• Post to Academic Partners Feedback and Support workplace group - discussion, feedback or user support
• Email AriaOps@meta.com - for feedback or user support