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Companion App Troubleshooting

Solutions to issues you may encounter while recording, streaming, or calibrating with the Aria Companion App.

To report a problem to the Aria team from inside the app, see Companion App Rage Shake.

Streaming​

Streaming Not Allowed​

Streaming is not allowed with these glasses.

The glasses are not provisioned for streaming.

Solution: Contact AriaOps@meta.com with your device serial number.

Streaming via Wi-Fi is incompatible with Wi-Fi scanning​

Streaming via Wi-Fi is incompatible with Wi-Fi scanning.

Please choose a recording profile without Wi-Fi scanning.

A profile the session is using enables Wi-Fi scanning, which cannot run at the same time as Wi-Fi streaming.

The message says "recording profile" because the app uses one profile format throughout, but the profile to change depends on the session type: for a Streaming session it is the Streaming Profile, and for a Recording & Streaming session check the Recording Profile as well.

Solution: Select a profile that does not enable Wi-Fi scanning. See Recording Profiles.

Unable to connect to Wi-Fi​

Unable to connect to Wi-Fi. Please check your Wi-Fi settings and try again.

The glasses could not join the network.

Solution: Open the glasses details screen from the dashboard and re-check the Wi-Fi setup. Confirm the network is reachable and that the glasses are in range.

A session will not stop​

Streaming Stop Error — Press the glasses' Capture button to stop.

Or, when the request timed out:

Streaming Stop Timed Out — Glasses may still stop streaming after an additional delay. If not, press the glasses' Capture button to stop.

The app could not confirm that the glasses stopped the session.

Solution: Press the Capture button on the glasses to stop the session directly. If that does not work, use Report in the alert to send a report.

Eye Tracking Calibration​

Calibration Unsuccessful​

We were unable to process your eye gaze data.

The calibration ran but the gaze data could not be processed.

Solution: Check that the glasses are well seated on the face, that no face coverings are in the way, and that the lighting is even and moderate — avoid facing a window, a bright light, or a reflective surface. Then run the calibration again. See Eye Tracking Calibration for the full requirements.

Face Not Detected​

If the circle is empty, the phone did not detect a face. Please check phone camera and lighting.

The phone's face tracking cannot see your face.

Solution: Hold the phone vertically at arm's length, as you would to take a selfie, and make sure your face is evenly lit and unobstructed.

Additional Resources​