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Companion App Troubleshooting

Solutions to issues you may encounter while recording, streaming, using Live Preview, or calibrating with the Aria Companion App.

To report a problem to the Aria team from inside the app, see Companion App Rage Shake.

Streaming​

Streaming Not Allowed​

Streaming is not allowed with these glasses.

The glasses are not provisioned for streaming.

Solution: Contact AriaOps@meta.com with your device serial number.

Streaming via Wi-Fi is incompatible with Wi-Fi scanning​

Streaming via Wi-Fi is incompatible with Wi-Fi scanning.

Please choose a recording profile without Wi-Fi scanning.

A profile the session is using enables Wi-Fi scanning, which cannot run at the same time as Wi-Fi streaming.

The message says "recording profile" because the app uses one profile format throughout, but the profile to change depends on the session type: for a Streaming session it is the Streaming Profile, and for a Recording & Streaming session check the Recording Profile as well.

Solution: Select a profile that does not enable Wi-Fi scanning. See Recording Profiles.

Unable to connect to Wi-Fi​

Unable to connect to Wi-Fi. Please check your Wi-Fi settings and try again.

The glasses could not join the network.

Solution: Open the glasses details screen from the dashboard and re-check the Wi-Fi setup. Confirm the network is reachable and that the glasses are in range.

A session will not stop​

Streaming Stop Error — Press the glasses' Capture button to stop.

Or, when the request timed out:

Streaming Stop Timed Out — Glasses may still stop streaming after an additional delay. If not, press the glasses' Capture button to stop.

The app could not confirm that the glasses stopped the session.

Solution: Press the Capture button on the glasses to stop the session directly. If that does not work, use Report in the alert to send a report.

Live Preview​

No Live Preview tile​

The Live Preview tile only appears in Quick Actions when your glasses are connected to the app and their OS supports Live Preview.

Solution: Swipe the Quick Actions row to the left, since the tile is the last one. If it still isn't there, check that the dashboard shows your glasses as connected, then update your glasses' OS.

iPhone needs an update​

This iPhone needs iOS 26 or later. Update in Settings › General › Software Update, then come back.

Live Preview on iOS uses Wi-Fi Aware, which needs iOS 26 or later.

Solution: Update your iPhone, then open Live Preview again.

iPhone can't use Wi-Fi Aware​

This iPhone can't use Wi-Fi Aware, which Live Preview needs.

This iPhone doesn't support Wi-Fi Aware, so it can't run Live Preview.

Solution: Use an iPhone that supports Wi-Fi Aware, or an Android phone.

Pairing didn't finish​

Pairing didn't finish. Keep your glasses close and try again.

Your iPhone and glasses didn't finish pairing, for example because the iOS pairing prompt was closed.

Solution: Keep your glasses on and next to your phone, tap Try Again, and enter the new PIN when iOS asks you to pair.

Remove the old pairing​

Remove the old pairing to pair again.

Your iPhone still holds an earlier Wi-Fi Aware pairing, for example with glasses that have since been reset. iOS has to remove it before your iPhone can pair again.

Solution: Tap Remove Old Pairing and confirm in the iOS prompt. Pairing then continues with a new PIN.

Couldn't reach your glasses​

Couldn't reach your glasses. Check they're on and nearby.

Live Preview couldn't start the stream from your glasses.

Solution:

  • Keep your glasses on and close to your phone, with your phone's Wi-Fi turned on, then tap Try Again.
  • On Android 13 and later, check that the Aria app has the Nearby devices permission in your phone's settings.
  • If it keeps failing, close Live Preview, restart your glasses with a force reset (which keeps your data), and try again.

Turn On Wi-Fi​

Network Sharing needs your phone's Wi-Fi turned on to connect to your glasses. You don't need to join a Wi-Fi network; your glasses can still use your mobile data.

Solution: Turn on your phone's Wi-Fi. You don't need to connect to a network.

Eye Tracking Calibration​

Calibration Unsuccessful​

We were unable to process your eye gaze data.

The calibration ran but the gaze data could not be processed.

Solution: Check that the glasses are well seated on the face, that no face coverings are in the way, and that the lighting is even and moderate — avoid facing a window, a bright light, or a reflective surface. Then run the calibration again. See Eye Tracking Calibration for the full requirements.

Face Not Detected​

If the circle is empty, the phone did not detect a face. Please check phone camera and lighting.

The phone's face tracking cannot see your face.

Solution: Hold the phone vertically at arm's length, as you would to take a selfie, and make sure your face is evenly lit and unobstructed.

Additional Resources​