Companion App Rage Shake
🔥 Report Device and App Issues Instantly
For any issues related to the Companion App or device itself, use Rage Shake as your FIRST step!
What is Rage Shake?​
Rage Shake is a built-in diagnostic feature in the Aria Companion App that automatically:
- ✅ Captures device logs and diagnostics
- ✅ Creates a support task directly with the Aria team
- ✅ Includes relevant device information
- ✅ Streamlines the troubleshooting process
This is the fastest way to get help with device or Companion App problems.
How to Use Rage Shake​
- Ensure Aria glasses are connected to WiFI
- Open the Aria Companion App on your mobile device
- Shake your phone vigorously (like you're frustrated - hence "rage" shake!)
- A prompt will appear asking if you want to send a bug report
- Confirm to automatically submit logs and create a support task
- You're done! The Aria team will receive your logs and device information automatically
When to Use Rage Shake​
Use Rage Shake for issues such as:
- 🔧 Companion App crashes or freezes
- 🔧 Device not connecting to Companion App
- 🔧 Recording failures
- 🔧 Device not responding
- 🔧 Firmware update issues
- 🔧 Unexpected device behavior
- 🔧 Pairing or authentication problems
- 🔧 Any other device or app-related issues
Important Notes​
- Internet connection required: Make sure your mobile device and Aria glasses are connected to the internet
- Automatic submission: Logs are sent automatically - you don't need to follow up with additional support channels unless requested
- Privacy: Only device logs and technical diagnostics are sent - no personal data or recordings
- Response: The Aria team will review your logs and may reach out if additional information is needed
After Using Rage Shake​
After submitting a Rage Shake report: